Frequently Asked Questions
 

- What is a Visit Widget?
- How do I get the widget?
- Where do I place the code?
- How long do I have to wait before I can see my data?
- Can I change the look of the widget?
- What time zone are the widgets set for?
- Why should I use the "Hidden" Widget Mode option?
- What time range does Today and 7 Days cover?
- What do the different arrows mean?
- My widget isn't working, what do I do?

What is a Visit Widget?
It's a javascript based visitor tracking tool that gathers information about activity on your site(s) and displays information that is useful to both the site owner and the site visitors.

How do I get the widget?

1. Click on the "Get This Widget" link located at the bottom of an active widget. This will bring up the "Widget Settings" window. 2. Click on the "Get Widget!" button to display the javascript code snippet. 3. Right-click in the box containing the code, and choose the "Select All" option to highlight the whole code snippet. 4. Right-click again and choose the "Copy" option to add the code onto your clipboard. 5. Paste the copied code into your web page

Where do I place the code?
The javascript snippet you copied can be placed anywhere within your webpage. If you have a common template or include file, then you can place the code there to minimize the number of pages you have to install on.

How long do I have to wait before I can see my data?
Once the widget code has been installed on your web pages, you should begin seeing data at the top of the next hour. In other words, if you place the code in at 4:30pm, you won't see any data until 5:00pm.

Can I change the look of the widget?
Yes. To change the look of your widget, simply click on the "Get This Widget" link located at the bottom of your widget to bring up the Widget Settings window. From here you can change the size, how many lines of data to show, default date ranges and more. Click on the "Update Preview" to see how your changes will affect the appearance of the widget in the "Preview" window. Once satisfied, click on the "Get Widget!" button and copy and paste the updated widget code snippet.

What time zone are the widgets set for?
Currently, all data is being displayed for Pacific Standard Time. This may become adjustable in the future.

Why should I use the "Hidden" Widget Mode option?
Selecting "Hidden" allows you to track a page without displaying the widget. This is very useful in case you only want to display the the widget in one location, but want to be able to track your entire site.

What time range does Today and 7 Days cover?
The "Today" view begins at 12:00AM PST and is current up to the last hour. The "7 Day" view includes today's data and the data from 6 days prior.

What do the different arrows mean?
The arrows show if there's been an increase, decrease or no change in the number of pageviews. In the "Today" view, the comparison is for the current day against the previous day. In the "7 Day" view, the comparison is for the current 7 days against the previous 7 days.

My widget isn't working, what do I do?
Double check that your widget code was copied correctly by comparing the code on your site against the code you see when you click on the "Get This Widget" link. If you got the code from a widget distribution site (i.e.- widgetbox.com, snipperoo, etc) then the code might have been altered by the distribution site and may need to be reinstalled. In this case, go to the widgets page of this website and follow the instructions under "How do I get this widget?" If you've done all this and are still having problems, contact us for assistance.

 

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